Swarm Branding – Refund Policy

2. Payment Terms

2.1 Billing All fees are due in full as outlined in the invoice or service agreement. Services may be billed upfront, on a recurring monthly basis, or based on specific milestones, depending on the nature of the engagement.

2.2 Accepted Payments Payments must be made via approved methods, including but not limited to credit card, ACH, or other forms listed on invoices or checkout pages.

2.3 Late Fee Payment is due on the invoice date. If unpaid after 5 days, a $25 late fee applies and repeats every 5 days, capped at 50% of the invoice. Fees cover administrative costs and are not interest or a penalty.

2.4 Non-Payment Failure to make timely payments may result in immediate suspension or termination of services, and the Client remains responsible for all outstanding balances.

2.5 Chargebacks and Payment Disputes The Client agrees not to initiate chargebacks or payment disputes with their financial institution. Any disputes regarding services or charges must be submitted in writing to Swarm Branding for resolution. Unauthorized chargebacks will be treated as a breach of contract and may result in legal action, collection proceedings, and suspension of all services.

3. Refund and Cancellation Policy

3.1 All Sales Final Due to the customized nature of our digital and creative services, all sales are final. No refunds, partial or full, will be issued once work has commenced, including strategy, design, or setup.

3.2 Contract Termination by Client If the Client chooses to cancel services prior to the end of the agreed contract term, the Client remains legally obligated to pay the full remaining balance of the contract, which shall become immediately due upon cancellation.

3.3 Contract Termination by Company Swarm Branding reserves the right to terminate this agreement if the Client violates these Terms, fails to make timely payments, engages in fraudulent activity, or acts in a manner detrimental to the business relationship. In such cases, no refunds will be issued.

4. Client Responsibilities

The Client agrees to: Provide all necessary content, information, approvals, and access credentials in a timely manner; Cooperate with Swarm Branding’s team to facilitate the performance of services; Respond to communication promptly to avoid project delays; Comply with all laws and regulations related to the services. Delays caused by the Client do not constitute grounds for refunds or chargebacks.

5. Delivery of Services Service delivery will be considered complete when work has been provided through email, project management software, website updates, advertising platforms, or other digital means agreed upon. The Client acknowledges that email communications and project platform updates constitute official delivery and acceptance of services. Monthly reports, performance data, or proof-of-work files may also be provided as documentation of services rendered.

6. No Guarantee of Specific Outcomes Swarm Branding provides marketing, design, and management services intended to improve the Client’s online presence and business performance. The Company does not guarantee specific results, such as increased sales, search engine rankings, or revenue, as these outcomes depend on numerous external factors beyond our control.